Messaging for Telegram

Engage with your Telegram™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more!

App Details

Category

Support

Last Updated

September 13, 2025

Technologies

Messaging
Telegram Communication Icons on Bold Blue.png

About Messaging for Telegram

Benefits of using Messaging for Telegram:

  • ⚡Quick no-code installation
  • ✉️ Send text, files and images back to Telegram users
  • 🏷️ Add macros, triggers, tags to Telegram tickets
  • 📊 Create custom reports in Explore on tickets from Telegram
  • 📈 Monitor Telegram tickets in real-time on live dashboards on Explore (With Zendesk Suite Professional and above)

Getting Started

To get started with Messaging for Telegram, follow these simple steps:

  1. Visit our application page
  2. Follow the setup instructions
  3. Configure your settings
  4. Start using Messaging for Telegram to improve your workflow

Ready to get started with Messaging for Telegram?

Contact us today to learn how this application can help your business.