Ticket Auto Merge

Simplify and enhance your customer support with Ticket Auto Merge—the essential Zendesk app that automatically merges duplicate tickets. Designed to boost efficiency and improve customer satisfaction, Ticket Auto Merge identifies and merges duplicate support tickets, allowing your team to deliver faster, more cohesive responses. 🚀

Here’s how Ticket Auto Merge can enhance your Zendesk experience:

• 🔄 Boost Efficiency and Reduce Agent Workload: Automatically detect and merge duplicate tickets with precision. Ticket Auto Merge simplifies ticket management by reducing repetitive tasks, letting your agents focus on resolving unique customer issues without distractions.
• 🤝 Deliver Unified, Customer-Centric Support: Say goodbye to fragmented replies! Ticket Auto Merge consolidates conversations into a single thread, allowing your agents to provide cohesive, personalized responses and improve response times—keeping customers satisfied and informed.
• ⚙️ Customize to Fit Your Support Workflow: Tailor Ticket Auto Merge’s rules to align with your unique support needs. Merge tickets based on criteria like ticket subject, customer details, or other key identifiers, so you’re always in control of the merging process.
• 💻 Easy Integration with Zendesk: Setting up Ticket Auto Merge is quick and straightforward. Seamlessly integrate it with your Zendesk platform, and start managing duplicate tickets more efficiently without any technical hassle.

Enhance your support operations, free up agent time, and improve customer satisfaction with Ticket Auto Merge. Start transforming your ticket management process today to deliver the smooth, efficient support experience your customers expect! 🌟

1. Filter Conditions 
2. Matching Criteria 
3. Trigger Conditions

Say goodbye to the headache of duplicate tickets! With our Auto Merge Ticket app, you can effortlessly merge similar tickets to streamline your workflow, reduce redundancy, and improve response times.

Here's how you can make the most of this powerful tool:

🚀 Quick Overview of Ticket Auto Merge

Our Ticket Auto Merge app helps merge duplicate tickets automatically based on custom rules, so your team can focus on what matters: assisting customers. Set it to match tickets by key identifiers like Requester Name, Order ID, or Product ID for seamless ticket consolidation.

🎯 Setting Custom Trigger Conditions

Get the perfect balance of automation by setting trigger conditions that control when a merge should happen. Filter by ticket form, channel, brand, or priority to ensure only relevant tickets are merged, maximizing efficiency without losing control.

🚫 Excluding Tickets from Merging

Need to prevent certain tickets from merging? You can exclude tickets based on specific criteria like channels or unique custom field values, so essential cases stay separate. For instance, tickets from high-priority channels can bypass merging to ensure rapid attention.

By configuring Ticket Auto Merge app, you’ll transform your Zendesk experience. Not only will you cut down on clutter, but you’ll also improve response times and maintain a focused queue.